Q: What products&service can you provide? (1)We specially customize Internationally famous 5 stars hotel furniture/Villa furniture/high-end restaurant furniture, include fixed&loose furniture.
* Fixed furniture: wood paneling/decoration wall paneling/cabinets/wardrobe/door&door frame/skirting, etc.
* Loose furniture: headboard/ bedbase/ bedside table/ bed bench/ study table/ study chair/ TV cabinet/ sofa/ coffee table/ mini bar/ luggage cabinet,etc.
(2)We also provide one-stop service, can purchase light/ curtain/ carpet/ artwork / hardware/ accessories together. Help clients save budget and time.
Q: Please generally introduce your company’s strength and scale.
We are top10 furniture brands in China, has 3000m2 showroom, 80000m2 factory, 600+ succeed finished projects, 500+ experienced workers, 20+ professional designer, more than 16 years hotel furniture projects customize experiences,100% quality control. Holding complete ISO9001/ISO14001/Attestation of Chinese environment mark qualification documents for certification. Paken is your trusted worthy engineering partner. Let’s start our first order and start our stories.
Q: How long should I prepare to purchase furniture before the hotel opens?Here is the furniture customize general time progress:
①According to projects’ CAD&3D layout make plan (3-5 days)
②Material & Qty confirm (1-2 days)
③Quotation(1-7days)
④Small samples check(3-5 days)
⑤After 40% deposit start production drawing(3-15 days)
⑥Signed on the drawings, then start production(3-5 days)
⑦Production(60days)
⑧QC(1-3days)
⑨Packing and loading(3-5 days)
⑩Delivery(30-60 days)
⑪Installation(15-30 days)
⑫After-sale service and cleaning(10-15days)
So it is better to order furniture 6 months before the hotel opens.
Q: What material do you use? How to control products’ quality?
* Base material: E1 grade plywood/ B1 grade fire proof plywood
* Surfacing: Natural veneer/ Solid color paint/ Fomica brand HPL laminate/ PET
* Solid wood: Europe import ash solid wood
* Paint: World-renowned Taiho brand painting
* Foam: High density foam≥45KG/m³
* Fabric: High quality cotton/ linen/ lint
* Leather: Real cowhide leather/ microfiber leather/ PU leather
* Stone: Natural marble/ Artificial marble/ States/ Quartz
* Metal: #316/304/201 S/S / iron/ aluminum
* Hardware: DTC DongTai/ Archie/ Blum/ Hettich/ Hafele
Besides the high quality materials, we also have a 10 people’s QC team, CEO will lead all the managers to check products’ details one by one, truly achieve 100% quality control.
Q: Will you according to our design plan, size, and material command customize all the products?
Yes, we do 100% customize service according to clients requirement and commands, will change every details till clients are satisfied. Every clients will enjoy a unique customized service experience.
Every clients will have a whole team to serve him/her, and the main project manager is also 24H online, truly achieving a response and a result to every command.
Q:Do you have designer who can go to our construction site to measure?
Yes, after we confirmed the order (material/ price/ payment method/ delivery time/ deposit), will send our designer and project manager fly to foreign construction site to measure. When we come back will deepen production drawings.
*Our drawing is for production, not the 3D drawings of the projects. After finished drawing, PartyA should sign on the paper, then we start production.
*PartyA should pay for the designer’s round trip air ticket, board and lodging, designer salary.
Q: What information does Party A need to provide for the quotation? How long will it take to receive a quotation? Does your quotation include shipping and installation?
1.We need the cooperation of customers to provide:
(1) CAD drawings and 3D drawings of the project
(2) The style of the product
(3) Quantity of products
(4) The material of the product
(5) Project address and location
(6) Opening time of the project
(7) Project budget
Please don't worry, the project information will be 100% confidential, and the staff will guide you to improve the information step by step. At the same time, they will also provide you with problems and solutions in the order during the process.
Please don’t feel troublesome. The more comprehensive the project leader’s understanding of your hotel information in the early stage, the more accurate the materials, plans, and styles recommended to you later will be.
At the same time, we also provide one-stop service, with a complete supply chain from furniture→lights→curtains→carpets→hanging pictures. It can help you save time and worry, and 100% help to perfectly implement your design plan.
2.Quotation will be completed within 3-5 days
3.Quotes do not include shipping and installation.
* Usually customers have their own trusted and long-term cooperative freight forwarders, so we mainly do EXW ex-factory price and FOB price.
* Movable furniture does not need to be installed, it can be placed after cleaning. For fixed furniture such as cabinets and wall panels, we will shoot installation videos or send technicians to foreign project construction sites to guide the installation (Party A needs to pay the round-trip air tickets, board and lodging and wages of the technicians).
Q: How can you help me control my budget and get the best quality products?
The project leader will provide you with 2 options of material according to your drawings, product styles and project positioning, include high-end luxury PlanA and economical PlanB. Every customer can choose PlanA or PlanB according to their own budget.
Please rest assured that all the solutions we make will maximize achieve high-quality materials and products according to your budget. Whether you are a five-star luxury hotel or a economical hotel, you can find the purchase plan and the best service experience you want in Paken.
We have 16 years of experience in hotel project customization, and 500+ hotel projects have been successfully implemented in domestic and foreign cooperation, which ensures that we are proficient in the popular styles of each country's market, and at the same time, we can quickly solve any problems encountered during the project Reflect and resolve quickly.
Q: How to customize a mock up room and what is the payment method?
Party A shall provide complete CAD drawings and 3D drawings of the hotel project
Confirms the material and color of the product material
Confirms the quotation
Pay deposit
Finish detailed drawings of the mock up rooms within 5-7 days
Sign after checking the accuracy of the production drawings
Arranges production, delivery time is 30-45 days
Quality inspection
packing and shipping
Installation and after-sales service
The mock up room needs double paid full payment of one bedroom.
Please understand that we need to make custom molds for each product in a loss profit situation, which is time-consuming and labor-intensive.
But please don’t worry, After you place the bulk order with us, we will refund you the extra 50% of the sample room cost.
Q: How do you check the quality after the production is completed? how to prove?
After the production is completed, PAKEN’s CEO, the project manager, designer, quality inspector, and workshop leader will form a 10 people quality inspection team to conduct the first round of internal self-inspection. Check the size/material/edge details/product effect one by one, and compare with the production drawings. The test results will sent to the customer by taking pictures and videos simultaneously. If products have flame retardancy requirement, during QC step will also provide inspection reports at the same time.
In the second round, we will pick up and drop off guests by car to the factory to inspect the quality of finished products in person. If the customer cannot come to China, we can also send a third-party organization to inspect the quality, which is fair and just.
If there are any small problems that need to be modified or reworked, we will quickly and efficiently solve them within a week.
Q: Can you come and help install on site? if not how can i install?
Regarding installation, we have the following solutions:
1. Most of product are the movable furniture, a small number of bed frames and wardrobes need to be assembled: we will shoot the installation video, bring the Installation instruction with the goods, and make a real-time video call to teach you how to install it.
2. When there are a large number of fixed wood veneer paneling, cabinets, doors and other fixed products, we can send designers to the local site to guide the installation, and teach the local workers to install 1 room, other left rooms or public areas’ install, the construction workers will be able to do it by themselves.
3. For projects with a very urgent construction period and need to be open very fast, if there is a need, we will send an installation team to foreign projects to help promote and complete the installation of the entire hotel, and help the hotel owner to open on time.
Notice:
(1) Party A needs to be responsible for the round-trip air tickets/board and lodging/wages of designers and workers.
(2) The quotation and contract do not include the installation fee, which requires additional calculation. If there is an installation requirement, please inform the project leader in advance, and we will think of a solution in advance.
Q: What is your after-sales service? How long is the warranty?
Our after-sales service can help you solve emergencies such as out of stock or damage, and minor problems will be resolved within 3-5 days.
Our warranty period is 3 years. And the furniture can be used for more than 10 years.