Q1: Is your company a factory or a trading company? A1: We are a professional production of household product,plastic cup, Plastic pet products , and PLA product and other full categories of storage factory.
Q2: What is your sample policy?
A2:: We are honor to supply you the free sample if we have ready parts in stock, and you will bear the courier cost .
Q3: Can I customized the products ?
A3: Yes. we accept customization. Send us your design or logo we can produce by your requirement.
Q4: Can you offer any help to develop a new item for us?
A4: It’s our pleasure to take part in your new project , our professional technical team will provide the support and any other we can do.
Q5: How do you ship the goods and how long does it take to arrive?
A5: We usually ship by DHL, UPS, FedEx or TNT..etc for small orders and sea ship for larger orders. It usually takes 5-7 days by international express. Ocean shipment delivery time varies from country by country. Please contact us for more details.
Q6: How to deal with defective units?
A6: We inspect goods one by one to prevent bad units from getting shipped to you. We have a profound inspection system and strict quality control that our defective rate is kept less than 1%. We'll compensate the corresponding money if some goods is broken
Q7: How about your payment?
A7: our payment is in many ways, like T/T, Western union, Paypal, and trade assurance.