1. Q: Are you factory or wholesaler or trading company?
A:We're direct jewelry manufacturer, it’s verified by Alibaba. Or you could take an online video with me on our working time.
2.Q:Do you accept OEM service?
A:Yes, we accept OEM, customized any designs based on your requirements.
3.Q:How to make customized order?
A: Firstly, please send us your idea about jewelry, we need these details to give you estimated price: size, weight,
materials(brass/silver/gold), detailed large photos from different angles, plain design or fully iced out 3D design.
After we get these info, we will give you estimated price, so final value maybe different from original estimated price.
4.Q:How about payment method?
A:Normally below 1000USD order, we will charge full payment. Above this amount, we will ask for 50% deposit to start production, and before shipment, charge final balance 50%.
5.Q: How to deal with faulty?
A: We have strict quality control system to insure the products we send can meet your standard.
But if still there are some defective products, replacement or refund can be offered.
6.Q: Why your production time so long, I have to wait about one month?
A:Dear customers, we're manufacturer, any factory not keep goods always in stock, if customers order, then we produce only.Only wholesalers or trading company sell stock goods, send to you in shorter time, but price quite higher than ours.
We believe our quality goods is worthy of your waiting.
If you have any further questions, please contact with our service anytime.